We help you to:
Understand the world around you (markets, customers, employees)
Set your strategic priorities (marketing, customer loyalty, organizational development, etc.)
Our approach
SOM is distinguished by a tailor-made approach, innovative research methods and a clear value for money.
- Experts in methodology and statistics
- Tools at the cutting edge of technology
- A constant focus on delivering clear, accurate and easy-to-understand results
- A quality assurance program
- A guarantee of confidentiality and data security
Our management team
SOM is first and foremost people and expertise to serve your needs.
Jean excels at finding solutions to complex problems. Quick-witted and inquisitive, he is in the habit of asking THE question, the one you hadn't thought of… or weren't prepared for.
Julie knows how to identify the problem! She skillfully uses words and images to make even the most complicated results speak for themselves. She doesn't shy away from any data.
Vincent has the soul of a poet, which gives him an undeniable advantage: he will make our services rhyme with your needs, to help you reach your objectives. He has many talents, including the ability to spot the needle in the haystack!
MD
Not only does she keep our turnover rate very low, Marylène knows how to find the best talent out there! In the end, those who benefit the most are, of course, our clients.
Patrice Lachance
Vice-president, Technological Development, Partner
Eric is a rarity these days: a talkative statistician! As SOM's main spokesperson in the media, he analyzes current events with a unique perspective. A passionate techie, he is the soul behind SOMTAB (our dashboard solution).
ML
Manon holds the reins of our finances firmly, but with delicacy and humanity. An iron hand in a velvet glove! When all goes well, she knows how to be discreet… but gets more vocal if invoices suffer from neglect.
Francis Pelletier
Vice-president, Customer Experience and Innovation, Partner
It's his interpersonal skills that will first get your attention. He can listen, observe and show empathy like no other. Francis can be compared to a magnet: he attracts and retains clients!
SOM + Qualtrics: a strategic alliance at the service of companies
Take experience management to new heights!
New Strategic Partnership with NPSx℠
SOM becomes the first certified partner of NPSx℠ by Bain Company in North America.
